FAQs

Before the service user starts with us we speak to the parent/guardian, the service user (if they are able to) and any social workers involved and do a thorough assessment where we find out the service users likes, dislikes, health and medical conditions, dietary requirements and other information so we have a good understanding of the service user to provide them with the best possible experience and support.

We are constantly monitoring Covid and following government guidance. If the situation gets worse we'll be quick to make any necessary changes and put precautions in place, which can include social distancing, wearing masks for those who are able to or putting a hold on certain activities.

We are cleaning our base on a daily basis and wiping down all surfaces to keep it as safe and germ free as possible and encourage the use of constantly sanitising hands. We also have hand sanitiser scattered around various parts of the base.

We also advise all members of staff and parents/guardians of service users that if they do feel unwell or someone in their household is displaying symptoms of Covid to not come into the base or on activities. This is to keep everyone safe.

We also monitor any other potential health risks and will be quick to make changes depending on government guidance.

What are your opening times?

My child/person I care for has very complex needs, can you still look after them?

Are you open when it snows?

How do I know whether 1-1 or 2-1 is best?

My loved one prefers to be with a support worker of the same gender, is that possible?

Is your base suitable for those in wheelchairs and limited mobility?

Do you do anything different over Halloween, Christmas and Easter?

How do you know the level of support that's required?

Are you Covid safe?